Return Policy

Scoot-E-Bike by Raytroniks wants you to be 100% satisfied with the products you purchase from Scoot-E-Bike webstores at scootebike.com, raytroniks.com and the retail store. All bike sales are final unless the bike is functional defected. If so, you may return it to Raytroniks within five (5) business days of receiving your order, for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or parts replacement.

Purchaser must follow this return procedure:

Within five days after receipt of the Product, Purchaser must contact Raytroniks Customer Operations at support@raytroniks.com or support@scootebike.com and request a Return Material Authorization (RMA) number.

After Purchaser receives a RMA number from Scoot-E-Bike by Raytroniks, Purchaser must return the Product to Scoot-E-Bike by Raytroniks in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. The purchaser is responsible for the cost of return shipping. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will be deducted from your credit or refund.

Upon receipt of the returned Product, Scoot-E-Bike by Raytroniks shall inspect the returned Product to confirm that it is damaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Scoot-E-Bike by Raytroniks shall credit Purchaser for the purchase price less the original shipping cost of the product if the initial purchase was eligible for free shipping if the product was functional defected.

If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, or otherwise not in accord with this section, then Scoot-E-Bike by Raytroniks shall not issue any credit (refund) to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

 

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